Currently seeking an experienced technical consultant to develop hands-on skills and technical proficiency to grow into a future consultant position in Austin, TX. The ideal candidate will have a Bachelor’s degree or equivalent in Computer Science or related field and familiarity with modern operating systems.

Role

The Level 1 Associate Consultant completes critical infrastructure management tasks, provides Tier 1 support to clients and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients’ offices, including new computer/device installation, peripheral connections and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions and interfacing with Sigma vendors.

Responsibilities

• Using a range of reporting tools, evaluate alerts and sub-optimal conditions and escalate to appropriate Consultant.
• Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
• Based on predefined schedules, complete client infrastructure management tasks.
• Visually inspect server patch status, backups, logs, anti-virus, email and hardware checks.
• Provide automated remote monitoring of backups, ping status, disk space, etc.
• Under Consultant direction and following client-specific procedures, unpack, patch and test new client computers (workstations and laptops). If required, install various software applications including Microsoft Office.
• Deliver, install and test computers, peripherals and other devices as directed by Consultant.
• As directed, take ownership for resolving Tier 1 support requests, including; virus scans/removals, password resets and device problems (printers, mice, monitors).
• Manage and supervise Sigma’s lab space.
• Ensure equipment and parts are well organized, identified and easily accessible.
• Supervise check out/check in of tool kits.
• Enter tickets for time spent on both client and Sigma (internal) work.
• Seek assistance in solving client problem from sponsoring Consultant and if unable to quickly determine course of resolution, escalate to Consultant or Director of Operations.

Requirements

• Bachelor’s degree or equivalent in Computer Science or related field
• Familiarity with modern operating systems including Windows 7 and Windows Server
• Basic knowledge of networking and security concepts
• Comfortable with handling computer hardware including adding additional RAM and replacing hard drives, video cards and network cards
• Capable of basic problem identification/escalation and providing basic technical support including virus removal and software installation
• Physically capable of picking up and moving computer hardware
• Strong desire to build skill-set through self-directed education and coursework that lead desirable certifications
• Aspiration to become full-time Sigma IT Consultant

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Long-term disability
• Paid vacation
• Paid holidays
• Remote work for eligible employees
• Simple IRA for eligible employees
• Cell phone stipend
• Class A office space
• Stocked snack bat
• Company sponsored outings
• Weekly breakfast tacos