Contact Us    (512) 664-7900

Associate Consultant – Level 1

Website Sigma Information Group

Currently seeking an experienced technical consultant to develop hands-on skills and technical proficiency to grow into a future consultant position in Austin, TX. The ideal candidate will have a Bachelor’s degree or equivalent in Computer Science or related field and familiarity with modern operating systems.

Role

The Level 1 Associate Consultant completes critical infrastructure management tasks, provides Tier 1 support to clients and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients’ offices, including new computer/device installation, peripheral connections and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions and interfacing with Sigma vendors.

Responsibilities

  • Using a range of reporting tools, evaluate alerts and sub-optimal conditions and escalate to appropriate Consultant.
  • Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
  • Based on predefined schedules, complete client infrastructure management tasks.
  • Visually inspect server patch status, backups, logs, anti-virus, email and hardware checks.
  • Provide automated remote monitoring of backups, ping status, disk space, etc.
  • Under Consultant direction and following client-specific procedures, unpack, patch and test new client computers (workstations and laptops). If required, install various software applications including Microsoft Office.
  • Deliver, install and test computers, peripherals and other devices as directed by Consultant.
  • As directed, take ownership for resolving Tier 1 support requests, including; virus scans/removals, password resets and device problems (printers, mice, monitors).
  • Manage and supervise Sigma’s lab space.
  • Ensure equipment and parts are well organized, identified and easily accessible.
  • Supervise check out/check in of tool kits.
  • Enter tickets for time spent on both client and Sigma (internal) work.
  • Seek assistance in solving client problem from sponsoring Consultant and if unable to quickly determine course of resolution, escalate to Consultant or Director of Operations.

Requirements

  • Bachelor’s degree or equivalent in Computer Science or related field
  • Familiarity with modern operating systems including Windows 7 and Windows Server
  • Basic knowledge of networking and security concepts
  • Comfortable with handling computer hardware including adding additional RAM and replacing hard drives, video cards and network cards
  • Capable of basic problem identification/escalation and providing basic technical support including virus removal and software installation
  • Physically capable of picking up and moving computer hardware
  • Strong desire to build skill-set through self-directed education and coursework that lead desirable certifications
  • Aspiration to become full-time Sigma IT Consultant

Benefits

  • Medical, dental, and vision insurance
  • Life insurance
  • Long-term disability
  • Paid vacation
  • Paid holidays
  • Remote work for eligible employees
  • Simple IRA for eligible employees
  • Cell phone stipend
  • Class A office space
  • Stocked snack bat
  • Company sponsored outings
  • Weekly breakfast tacos

To apply for this job please visit sigmainfo.recruiterbox.com.