Responsibilities

Responsible for:

• Network and IT infrastructure event monitoring, management, and resolution when possible.
• Monitoring backups, opening cases with third-party providers as needed, and working to help resolve issues.
• Audits, including infrastructure, security, backup, and patch management.
• Manages external vulnerability scanning and reports.
• Assists in coordination of the support teams to maximum utilization and improve communication.
• Works with internal change management process and procedures.
• Works with consultants, engineers and management to do whatever is necessary to provide excellent service.
• Escalates problems to the appropriate party within the organization or external vendors to achieve resolution.
• Provides feedback on opportunities to improve process and workflow efficiency.
• Create new monitoring checks as necessary.
• Help develop and improve monitoring standards across all customers.

Requirements

• 1+ years related NOC experience or similar IT experience.
• Professional and effective written and oral communication as well as excellent interpersonal skills.
• Good computer, operating system and application knowledge.
• Good understanding of networking technologies and components such as switches, routers and firewalls.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• High level of organization and strong attention to detail.
• Ability to multi-task and function collaboratively as a member of a fast-paced, client orientated team.
• Maintain accurate time tracking records of billable and non-billable time.

Preferred Skills/Knowledge

• SolarWinds N-central or other similar RMM tools
• Network monitoring software, such as PRTG
• Basic IT change management process
• Solid understanding of SNMP
• Ability to begin work at 7:30 AM is highly desirable but not required

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Long-term disability
• Paid vacation
• Paid holidays
• Simple IRA for eligible employees
• Remote work for eligible employees
• Cell phone stipend
• Class A office space
• Stocked snack bar
• Company sponsored outings
• Weekly breakfast tacos