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After-Hours

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After-Hours Support

If an emergency arises at night or during the weekend, please follow these procedures:

  1. Call (512) 664-7900.
  2. Press 9.
  3. Leave a voice message including your name, company, phone number and a description of the problem.
  4. Stay near your phone.

Our system will notify our after-hours team who will contact you as soon as possible.  If you are not contacted within two hours, please call Jason Sweet, VP of Operations, at (512) 664-7909.

Note: Please use this process only to report a serious problem such as a service outage, server failure, company-wide email issues or Internet connectivity problems. Non-urgent requests will be handled on the next business day.

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